Management Training

Excellent customer service should be at the heart of your business if you wish to be successful. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable experience for them.

VAGAN team of highly experienced associates not only cover the skills to deliver excellent customer service but also to manage this vital function, develop strategies that work and to deal effectively with the growing demand for rapid delivery of service via social media.


  • Achieving Excellence in Customer Service
  • Customer Focused Management
  • Client Management Strategies for Retention & Growth

VAGAN Sales and Marketing courses incorporate proven best practices and real world experience to help you, your team and your organization excel in today’s challenging business environment.

Participants gain the skills they require to successfully promote brand awareness, develop customer loyalty and boost long-term profitability. Our portfolio of training courses and seminars focus on important topics such as; advertising, marketing analysis, social media marketing, new business development, negotiation skills, high-impact communication, sales management and more. Register today and achieve your company’s goal


  • Sales and Operation Planning (S&OP)
  • Measuring Marketing Effectiveness & ROI
  • Managing Customers for Competitive Advantage

VAGAN Human Resource Management training courses cover the most critical aspects of strategic management of the human resource, including: resourcing, talent management, performance management, job evaluation and reward, learning and development, employee relations and succession planning. These carefully designed courses will support you to fully develop your skills as an effective HR professional, and will help your organization to achieve its strategic goals in a way that effectively utilizes its greatest asset – its people


  • Leading strategic HR transformation
  • Managing and measuring training
  • Writing effective policies and procedures
  • Unleashing the power of workplace psychology
  • Compensation, Benefit Administration & Reward Management
  • Train the Trainer
  • HR Skills for HR Administrators
  • Behavioural Management and Emotional Intelligence
  • Aligning Learning with Business Strategy Seminar & Workshops
  • HR Metrics & Analytics

Our innovative and unique training courses, delivered by competent trainers in the field, will equip you with the necessary knowledge, skills and understanding to conduct your role with maximum effectiveness as well as maximum efficiency.  These training courses are essential continuing professional development (CPD) for those involved in training, learning and development or associated roles.


  •  Mastering the Training Cycle
  •  Managing and Measuring Training, Learning and Development
  •  Managing Human Capital in the Oil, Gas and Petrochemical Industry
  • Linking Training to Organisational Goals

Effective administrative support staff can make enormous contributions to productivity at all levels of an organization. Office Administration is a complex role which requires a range of professional skills including time management, information management, excellent communication, high level organizational skills and a flexible and ‘can do’ attitude.

At VAGAN, we pride ourselves on providing courses that will equip office professionals with the skills necessary for excellence. Our trainers have practical hands-on experience of working in many business environments as well as the academic and training qualifications necessary to inspire, engage and make learning come to life.


  • Innovation & Productivity in the Workplace
  • Effective Time, Task & Work Planning
  • Effective People Skills
  • Managing Multiple Tasks, Priorities & Deadlines
  • High Impact Business Communication

VAGAN offers a wide-variety of Public Sector Management training courses designed for individuals who wish to gain an understanding of the policy and management issues of major corporations, government, non-profit organizations and trade bodies.

Delivered by competent personnel in their fields, the Public Sector Management and Public Affairs courses feature the essential best practices, methodologies and technologies to help your organization. Our portfolio of training courses focus on important topics such as; Risk Management, Advocacy & Negotiation, Corporate Governance, Crisis Management, Corporate Social responsibility  & Social Impact.

Register today to take the next step to achieve your dreams.

Our training courses in Management and Leadership enable you to make a significant contribution to the development of your organization for a more competitive future in an increasingly global marketplace. Under the guidance of highly skilled and well-seasoned instructors, you will build on your skills and experience in the process of advancing your career objectives and improving your effectiveness as a manager in meeting the targets set for yourself and your teams.

The training courses presented by VAGAN in Leadership is about inspiring while Management is about planning. Leaders have a tendency to praise success and drive people, whereas managers work to find faults. Managers, on the other hand, will focus on setting, measuring and achieving goals by controlling situations to reach or exceed their objectives. Vagan have the facilities in place to induce a suitable change in the individual concerned. It is “to bridge the gap between Management and leadership”.


  • Leading with ethics and compliance
  • Certificate in leadership and management excellence
  • Management skills and techniques
  • Leading with excellence
  • Safety leadership in the oil and gas industry
  • Leadership, influence and trust
  • Competency based management

Our training courses in Business Strategy and Planning address the most significant question facing managers in today’s business – how do we create tomorrow’s organization out of today’s organization, set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders work towards common goals, establish agreement around intended outcomes/results, and assess and adjust the organizations. Completing these courses will put you in a position to make a significant contribution to the processes of change and development that are needed if an organization is to remain competitive and effective in an increasingly global business environment.

Register today to obtain the knowledge you need to broaden your skill set and drive your organization’s bottom line profitability.


  • Strategy Excellence: from Strategic Vision to Tactical Execution
  • Strategic Planning, Management Control & Effective Budgeting
  • Strategies for Leading Successful Change Initiative
  • Developing & Implementing Strategic Marketing Plans

Our training courses in Risk Management in VAGAN OIL AND GAS enable you to identify, evaluate and prioritize risks followed by coordinated and economical application of resources to minimize, monitor and control the probability or impact of unfortunate events or to maximize the realization of opportunities.
Our strategies to manage threats (uncertainties with negative consequences) typically include avoiding the threat, reducing the negative effect or probability of the threat, transferring all or part of the threat to another party, and even retaining some or all of the potential or actual consequences of a particular threat, and the opposites for opportunities (uncertain future states with benefits).


  • Risk Assessment & Risk Management for Oil & Gas Projects
  • Preparation for Risk Management Professional (RMP) Certification
  • Finance, Risk Management & Corporate Governance

Codes of Governance both internationally and nationally require Boards of Directors of both publicly owned and commercial organizations to ensure and certify that obligations to stakeholders are met.

Good governance ensures accountability, transparency, probity and a focus on the sustainable success of the organization. It encompasses the relationship between the board of directors, shareholders and other stakeholders, and the effects on corporate strategy and performance

Audit, Risk and Governance is the integrated collection of capabilities that enable an organization to reliably ensure that objectives are achieved, uncertainties are addressed and that the business acts with integrity.

VAGAN will help you gain the expertise necessary to assess the effectiveness of the processes and disciplines in place to meet international standards and worldwide best practice.


  • Risk Assessment & Risk Management for Oil & Gas Projects
  • Developing, Improving & Monitoring the Internal Audit Function

Improving quality control and productivity impacts an organization in a variety of important ways, from higher profitability to increased customer loyalty and greater employee satisfaction. VAGAN Quality and Productivity training courses and seminars are designed to give participants the skills and tools they require to help drive organizational change to save time, lower costs, and deliver higher quality products and services.


  • Data analysis techniques
  • Auditing Oil & Gas Industry Quality Management Systems
  • QMS Audit and IFRS for Oil & Gas Industry
  • Essentials of Quality Assurance

Public relations is the management function which evaluates public attitudes, identifies the policies and procedures of an individual or an organization with the public interest, plans and executes a program of action to earn public understanding and acceptance. VAGAN have the facilities in place to induce a suitable change in the individual PR skills after this training.


  • Effective Government Relations for the Oil & Gas Sector
  • Mastering Corporate Communications
  • Public Relations in the Oil and Gas Industry
  • Training Management & Organisational Learning

Corporate communications is a key business function that helps align the whole organization. It is about the creation and implementation of external and internal communications strategies that differentiate your business and harmonize the activities of communicators within it. VAGAN bridges the gap through our training thereby reducing the consequent risks to trust and reputation. Organizations need results-oriented corporate communications programmes to manage their employee communication, external messaging and to respond rapidly to threats. The benefits of this training is increased productivity and profitability through skilled internal communication and branding.


  • Mastering Corporate Communications
  • Incident & Crisis Response Communication Skills
  • Strategic Internal Communication Skills

Our Training Venues


  • Liverpool
  • London
  • Barcelona
  • Amsterdam


  • Kigali
  • Kenya
  • Ghana
  • Nigeria

Middle East

  • Abu dhabi
  • Dubai

North America

  • Boston
  • California
  • Houston
  • New Jersey
  • Toronto


  • Malaysia
  • Singapore